Frequently Asked Questions

Yes. Every BuffAway team member completes a background check before working inside a client home. We are fully licensed, bonded, and insured, and certificates are available on request.

We make every effort to provide familiar, trusted cleaners who learn your home, preferences, and cleaning priorities over time.

We stand behind every service with a satisfaction guarantee. If anything is missed, contact us within 24 hours and we will return to correct it at no extra charge.

In many cases we can begin service within a few business days of approval. For urgent requests, call us directly and we will do our best to move quickly.

Absolutely. You can add or reduce services, change frequency, or adjust scope as your home cleaning needs change.

Yes. We offer green cleaning options using non-toxic, environmentally responsible products for homes, kitchens, bathrooms, and sensitive household spaces.

Pricing depends on home size, bedrooms, bathrooms, cleaning frequency, service type, and whether you need recurring, deep, move-in, or move-out cleaning.

We serve homes throughout the San Francisco Bay Area including San Francisco, Oakland, San Jose, Palo Alto, Mountain View, Santa Clara, Fremont, and Concord.

Yes. We concentrate on the San Francisco Bay Area so we can assign consistent crews, respond quickly when needs change, and stay accountable to local clients. If you are unsure whether your address is in range, include it in your quote request or call us.